The challenge of this is often underestimated. Aligning data, processes and people is difficult in the face of complexity. Skills are being lost as gaps between equipment programmes increase. New technology offers opportunity but also risks increasing complexity. Once the programme pressures start to bite, teams start to improvise. This leads to a culture of firefighting, rather than a culture that rewards planning ahead of time. Everyone knows change is needed, but how do you know where to start?







