HEALTH CARE

While costs increase, budgets tighten. Demand continues to intensify. Leaders in NHS Trusts face top-down scrutiny and pressure to meet performance targets. And understaffing at the frontline results in a constant challenge to recruit and retain a workforce – who are themselves struggling to deal with the pressures.There is also the need to work far more closely with social care and system partners - which requires time, trust and resources. Yet the priority is always going to be providing quality and effective care to everyone who needs it.

Transforming how a hospital works so that services are efficient and effective for those that need them most is not just a technical challenge. It requires a deep understanding of how the processes and ways of working have an impact on patients and staff.

But how do you use evidence from the frontline to cut through the mountains of data, information and opinion in front of you? And then how do you empower teams to make change happen that will have the greatest impact?

Our experience working in partnership with NHS Trusts shows that this can happen when managers and clinicians are supported to work together to rethink problems and rebuild services. But… there is no ‘one-size-fits-all’ solution.
Lasting change connects the organisational strategy to the reality of frontline operations. It has a significant and measurable impact on quality, outcomes, performance and finance.

This is change that motivates, change that sticks.
Using this approach, we’ve worked in partnership with a wide range of Trusts to achieve:

• 200% increase in Day-0 discharges for elderly people
• 10% reduction in average length of stay
• 20% higher adherence to best practice criteria for fractured neck of femur patients, leading to a 50% reduction in mortality rate
• Improved patient experience and extra capacity in outpatients of 12,500 slots a year
• 15% increase in theatre productivity, which means 2000 patients per year can receive the care they need, and spend less time on waiting lists
• 58% reduction in unavoidable ulcers

“We help leaders and frontline teams in the NHS to facilitate operational and cultural change

and give them the methodology to keep improving.”

“No copy-and-paste thinking; no thick reports; no half-measures. Instead,

we commit fully with our clients to finding the real cause of the challenges they are facing - and together

deliver Trust-wide change that has a measurable impact on quality, outcomes, performance and finance.”

We work alongside your frontline teams to make change happen. Change that has an impact on people’s lives, allows staff to focus on doing the things that inspired them to work in the NHS in the first place, and delivers measurable financial savings. We stick with you until the changes become the new normal. We share our methodology, creating a culture that embraces change; your people will be able to keep making improvements and tackle.

Solid engineering principles underpin our evidence-based methodology. We develop an in-depth understanding of your people, processes, and patient experience. This insight brings clarity to your greatest challenges and acts as an enabler to the operational and behavioral changes needed to solve them new challenges across the organisation, long after we’ve gone.

Everything we do is built on the foundation of data. Of facts. Of insight. And that's what makes us able to deliver big impact, quickly. Our approach is not just about spreadsheets and mathematical skill: we help you see powerful truths about your organisation, so you know the actions we take together will be the right ones.

We put 100% of our fee at risk. This provides the basis of a relationship built on trust and confidence, on which your people, supported by our team, will deliver change new challenges across the organisation, long after we’ve gone relationship built on trust and confidence, on which your people.

We think every organisation can be better. This provides the basis of a relationship built on trust and confidence, on which your people, supported by our team, will deliver change. Our approach is not just about mathematical skill: we help you see powerful truths about your organisation.