Retail

The competition are dropping their prices - just as reports tell you customer loyalty is falling too. Meanwhile input costs continue to rise - at the same time that customers are demanding that you reduce waste.
Fighting today’s battles while preparing for tomorrow’s is key to retailer success.
And it’s easy to start feeling exposed and out of step. But, using the cards you already hold, you can deliver the fundamental improvements needed to both face your competitors head-on today, and thrive in the future.

The stakes are high and the challenge complex. But with the right approach, retailers can cut through the noise: driving operational excellence while increasing availability and improving customer loyalty too.
It’s about offering the best integrated customer experience and the right solutions for your audience: by fully understanding your customers’ needs, adapting successfully to the technologies that will serve them best, and quickly embracing new ways of working that maximise productivity.

It’s about offering the best integrated customer experience and the right solutions for your audience: by fully understanding your customers’ needs, adapting successfully to the technologies that will serve them best, and quickly embracing new ways of working that maximise productivity.nd improving customer loyalty too.
It’s about offering the best integrated customer experience and the right solutions for your audience: by fully understanding your customers’ needs, adapting successfully to the technologies that will serve them best, and quickly embracing new ways of working that maximise productivity.nd improving customer loyalty too.

The alarm bells have been ringing, and even the biggest names can’t be complacent:

• 6,000 UK store closures in 2017
• Discounters market share up from 4.8% to 12.7% [2011 to 2018]
• Only 24% of customers remain loyal to a single retailer [Sources: The Guardian, The Grocer, the FT, Acosta]

But the doom-and-gloom headlines mask the opportunities every business can seize on.
By embracing new technologies and ways of working, we’ve helped retailers:

• Cut labour costs by £60m pa
• Halve tannoy calls to checkouts
• Improve availability and reduce waste on the same lines, by applying data science to forecasts, inventory levels and sales demand
• Improve stockfile accuracy whilst reducing labour cost, filling over 2,300 gaps across the country every day

We help retailers change and keep improving, by being a better kind of consultancy.
No copy-and-paste thinking; no thick reports; no half-measures.
Instead, we commit fully with our clients to finding the root cause of missed opportunities - and delivering
company-wide change that sticks. We demand better in everything we do. We think you should too.

Because of the way we work with your team, we leave them with the ability and confidence to tackle any future challenges you may face.

Whatever gets measured gets done. But metrics can fool you that all is well, or misdirect your attempts to change. We help you focus on the data that matters - and rethink the habits and assumptions that cost you money.

Our teams get straight to the heart of each opportunity, uniting the perspectives of frontline operators and boardroom leaders. Working with both to implement savings, at speed and at scale.

Everything we do is built on the foundation of data. Of facts. Of insight.And that's what makes us able to deliver big impact, quickly.

Delivering is in our DNA. It means we put 100% of our fees at risk - guaranteed against results. And we only take on projects that can deliver significant and sustainable change.

Paul Harvey, Partner at Newton, highlights key steps the industry can take in the face of Brexit uncertainty. Read the articles in The Grocer and International Supermarket Times.